For information on how to perform a clean uninstall, see KB02206. Manual removal of the BlackBerry Desktop Software might be necessary in some cases. Step 4 - Clean uninstall of BlackBerry Desktop Software Note : Only the latest version of BlackBerry Desktop Software is available from the BlackBerry website. I have made sure I have got the battery at atleast 80 at the time of loading. I have tried the BlackBerry Website method and the BlackBerry Link method and also the Autoloader method. Navigate to the folder on the Desktop and select BlackBerry Desktop Software.msi I have a STL100-2 BB Z10 (Qualcomm) Its OS froze and I decided to reload the OS onto the device. Run the uninstall process of BlackBerry Desktop Software but when the Installshield Wizard pops up be sure to select Repair, when the Windows Installer error message shows up click Browse.Extract the contents of the zip file to a folder on the Desktop.Download the matching version of BlackBerry Desktop Software from the BlackBerry website.Step 3 - Repair the current installation of BlackBerry Desktop Software Install the BlackBerry Desktop Software.Right-click the InstallShield folder and select Rename.Step 2 - Rename the InstallShield folder and reinstall the BlackBerry Desktop Software. Note : Once the uninstall process is completed, it is suggested to reboot/restart the computer. In the InstallShield Wizard window, click Finish.
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